Customer Service

Customer Service

Our customer service qualifications can develop the skills you need to provide excellent customer service, and can be applied to hundreds of job roles across different industries – which is great if you’re still undecided about your future career.

A qualification in customer service can help you to:

• Make the right impression with customers
• Get a better understanding of what your customers really want
• Build confidence and a sense of achievement

We have customer service qualifications at different levels, with different ways of learning.

Customer Service Certificate

Customer service is required in a huge number of different job roles and our courses are perfect if you are looking to gain the knowledge required to give the best customer service possible. With a customer service qualification, employers will recognise your expertise in dealing with clients and customers in a variety of ways.

First-class customer service is a vital component for all companies. Our Customer Service courses provide students with a comprehensive look into the most important and key principles of Customer service. This course certifies you to work in a customer service based job.

You’ll develop skills in:

• Customer Service essentials
• Communicating with customers
• Problem solving
• Relationship building
• Using information
• Continuing professional improvement

How will I learn?

You’ll enroll for your qualification through our training centre (meaning you get face-to-face support from our friendly staff). You can then continue to learn from home, work, or anywhere you have an internet connection. During your learning, you’ll have regular progress reviews with your tutor at your Centre (or by phone or email), to make sure you’re on track with your learning.

To gain a Certificate in Customer Service you will need to submit, and pass, all of the tutor marked assignments. All assignments are coursework based and are in an essay/question and answer style to test your knowledge of the topics covered in each of the course sections.

How long will it take me?

Learning with us is flexible, so how long it takes to gain your qualification depends on your needs and circumstances as well as the qualifications you are working towards. On average, it takes around three to six months to gain the customer service certificate, but we’ll agree a target end date with you when you start.