ET-85 Windows 7 Enterprise Desktop Support Technician

Course Overview

This instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. Students will learn to identify and resolve desktop application issues, Identify the cause of networking issues and their resolution, manage and maintain systems that run Windows 7, support mobile users, and identify security issues and their resolution.

Credit Towards Certification

On completion of this course, students will acquire the necessary skills and knowledge to attempt:

Exam 70-685: PRO: Windows 7, Enterprise Desktop Support Technician When you pass Exam 70-685, you complete the requirement for the following certification:

  • Microsoft Certified Technology Specialist (MCTS): Windows 7, Enterprise Desktop Support Technician

Facilities At Enterkey Training

Instructor led classroom based training for ET-85: Windows 7 Enterprise Desktop Support Technician, is assisted by our advanced lab for Microsoft courses. At Enterkey Training our comprehensive training enable the students to successfully pass their Exam 70-685 and gain all the necessary skills required for a Windows 7, Enterprise Desktop Support Technician. Enterkey Training provides the facility of online testing through Thomson's Prometric Testing. In addition, at Enterkey Training you will also be benefited from actual networks scenarios currently deployed in the industry.

What Are The Entry Requirements?

  • Students should have Reading Age Level (RAL) of 13.
  • Prior experience with Windows Server 2000 or 2003 desired but not required.

BOOKS

A textbook and Lab manual will be provided.

Course Duration

The course will be held on every Saturday or Sunday and will complete in 6 to 8 weeks. Every session will last for 5 hours including 2.5 hours of theory and 1.5 hours for labs with flexible breaks. Extra time will be given to students willing to practice on lab equipment.

How Much The Course Will Cost?

The fee for this course is £775. You must be able to pay the full fee before the start of the course. However, students enrolling for more than one course may arrange payment by instalments with our finance department.

Course Outline

  • MODULE 1: Troubleshooting Hardware Failures
  • MODULE 2: Networking
  • MODULE 3: Printers
  • MODULE 4: Security
  • MODULE 5: Protecting Client Systems
  • MODULE 6: Understanding and Troubleshooting Remote Access Connections
  • MODULE 7: Updates
  • MODULE 8: Performance
  • MODULE 9: Troubleshooting Software Issues
 


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